Frequently asked questions

General

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Where is Afrika Beauty located?

Our main headquarters are located in Melbourne, Australia.

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How do I check the status of my order?

Upon placing your order, please allow up to 2 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email that will also include the tracking details.

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How long does shipping take?

Please allow up to 1-3 business days for your order to process. Our fulfillment centers are located around the world. Please allow 7-14 business days for your order to arrive after the shipment.

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I ordered two products, but have received only one... what's happening?

Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.

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Do you ship internationally?

Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

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Does Afrika Beauty provide a quality guarantee for all the products being sold?

Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.